SaaS Reseller Agreement Generator

What is a SaaS Reseller Agreement?

A SaaS Reseller Agreement is a contract between a software-as-a-service provider and a reseller that outlines the terms and conditions for marketing, selling, and supporting the provider's SaaS solution to end customers. This agreement establishes the relationship structure, pricing and commission models, service level commitments, intellectual property rights, and compliance responsibilities.

Key Sections Typically Included:

• Appointment and Authorization Scope
• Territory and Exclusivity Terms
• Pricing Structure and Discounts
• Commission and Payment Terms
• Sales Quotas and Performance Metrics
• Marketing Requirements and Co-Branding
• Customer Onboarding Responsibilities
• Training and Certification Requirements
• Technical Support Obligations
• Service Level Commitments
• Intellectual Property Rights
• Data Security and Privacy Compliance
• Subscription Term and Renewal Process
• Confidentiality Provisions
• Representations and Warranties
• Limitation of Liability
• Termination Conditions

Why Use Our Generator?

Our SaaS Reseller Agreement generator helps SaaS companies and resellers create a comprehensive document that clearly establishes the parameters for a successful distribution partnership. By defining sales rights, responsibilities, and support obligations upfront, both parties can build a profitable relationship with clear expectations and aligned incentives.

Frequently Asked Questions

• Q: How should pricing and commission structures be designed?

  • A: The agreement should clearly specify the reseller discount structure (percentage off list price or tiered volume discounts), outline the price protection period and terms for price changes, and establish commission rates for different subscription types (new, renewal, upsell). It should address payment timing and calculation methods, specify whether commissions are paid on collection or booking, and detail requirements for commission eligibility. The agreement should also outline policies for customer discounts (approved levels, authorization requirements), address commission adjustments for refunds or early terminations, and establish reporting requirements for sales tracking and commission calculation.

• Q: How should support and service responsibilities be divided?

  • A: The agreement should clearly delineate first-line support responsibilities between the reseller and the provider, establish escalation procedures and response time requirements, and specify service level guarantees to end customers. It should outline the reseller's training requirements for support staff, detail the provider's obligations for maintaining knowledge bases and support documentation, and address access to technical support systems. The agreement should also establish communication protocols for service disruptions, specify procedures for handling critical incidents, and outline remedies for service level failures. It should address who manages customer renewal and expansion processes and define responsibilities for professional services and implementation.

• Q: What compliance and legal protections should be included?

  • A: The agreement should specify each party's data protection and privacy compliance responsibilities, detail requirements for maintaining security certifications and protocols, and address compliance with industry-specific regulations. It should outline intellectual property protections and permitted usage of trademarks and marketing materials, establish clear non-solicitation provisions for customers and employees, and specify confidentiality requirements for business and technical information. The agreement should also address indemnification for intellectual property infringement claims, establish mutual representations and warranties about service capabilities and business practices, and include appropriate liability limitations and force majeure provisions. It should clearly outline dispute resolution procedures and specify governing law.